Who you are dealing with
Gliding Note is operated by NOVA VISION TECHNOLOGY CO., LIMITED, a company incorporated in Hong Kong with its registered office at RM 5058, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong. Contact: [email protected].
What you are buying
Gliding Note sells access to an AI music generation service and, where you choose it, a licence to use the resulting track. Generation runs on third-party models; we operate the gateway and the customer relationship.
Your account and keys
Keys are per workspace and must stay server-side. You are responsible for keeping them private and for the prompts and lyrics you submit.
Licences
Personal and Commercial tiers are chosen before a track is generated and cannot be converted afterwards. Rights travel with the file and are recorded against its identification code. No plan grants resale, white-label or sub-licensing rights.
Copyright law in many countries requires human authorship. A wholly AI-generated track may therefore attract no copyright protection. Where copyright does subsist it is transferred only as far as it exists; otherwise you receive an exclusive, perpetual licence together with a covenant that we will not license the same track to anyone else.
Payments
Payments are handled by our payment provider, which acts as the seller of record for the transaction and also applies its own terms to the payment. Tax and the payment record are handled on that side. If something looks wrong with a charge, email the support address below with the workspace email and the task id, and we will check it against the payment record.
Account checks
Opening an account or a trial means we process the signals needed to keep one person from running many accounts: a device identifier, a coarse hash of basic device attributes, and a keyed hash of the connecting network. This is not optional advertising or analytics — it is how the trial, the relay allowance and the dispute rules in these terms are enforced, so it sits inside the contract you accept when you create an account. The optional notice on the public pages is separate from this: it stays optional, it can be declined, and declining it never blocks browsing or buying.
Accounts and payment checks
More than one account is allowed. Work and personal logins, a studio and a side project, a shared card inside one household — none of that is treated as abuse. What we cap is the benefit, not the logins: the welcome credit and relay purchase slots apply once per person rather than once per account, and a household can declare its linked accounts — up to five people including the owner — so they are managed as one billing entity, and a wrong merge can be appealed once. Accounts that share a payment instrument, a device or a network are linked for review only. New purchases are paused only when an open dispute sits on that group and it has not been declared, and existing credits and granted licences are never touched by that pause.
One person, one plan. We may link accounts that share a payment instrument, because that is how repeated chargeback abuse shows up. When a dispute is open we can pause new purchases while keeping existing credits and granted licences intact. If a second dispute arises on the same account, we ask for a different payment method before renewing.
Acceptable use
You agree not to use the service, or any track generated through it, to: (a) resell, sub-licence or resyndicate access to generation itself; (b) train, distil or otherwise build a competing music-generation model; (c) scrape or bulk-extract outputs; (d) clone, imitate or simulate the voice or likeness of a real person without their written consent; (e) generate content that is unlawful, defamatory, harassing, sexual involving minors, or intended to deceive; (f) remove, alter or obscure any identification, watermark or provenance metadata attached to an output; or (g) present a generated track as human-authored when it is not.
You must be at least 18 years old to hold an account. Where you act for a business, you confirm you may bind it to these terms.
Licence scope
A licence is granted only for the tier you selected. Resale, white-label, sub-licensing and buyout rights are not promised on any tier. The tier and its scope are snapshotted at payment, so later changes never rewrite an old job.
We do not publish the model or vendor details behind a generation. The licence tier, the identification code on the file and the rights described here are what govern your use.
Outputs may carry provenance metadata, a watermark or a fingerprint added upstream. We do not strip or alter it, and we do not help anyone else do so; if a downstream file must be traceable, that metadata is how it travels with the audio.
Because terms can change, we may suspend a tier or stop offering a feature. Where a change affects rights already granted, we keep the licence snapshot taken at the time of payment and tell you by email. Rights already granted are not retroactively withdrawn.
Payments and tax
Sales tax or GST, where it applies, is calculated and collected at checkout, and a receipt is issued for each payment. Card details never reach our servers.
Refunds
See the refund policy for what happens when a generation fails, and for the statutory rights that cannot be excluded.
Fair use
Plans include a monthly credit quota; fair use keeps that quota usable for everyone. You may run Entry 1, Creator 3 and Studio 6 generations at once; API calls are limited to 60 requests a minute, and expensive calls to 10. When the shared queue is busy, requests wait rather than fail, and repeated over-limit calls cool down for 5, 15 or 60 seconds. We do not cut off a paying account for a short spike — we queue it.
We may throttle, pause or end an account that shares one subscription between several people, rotates accounts to avoid a quota, bypasses rate limits, scrapes outputs, resells generation itself, or stores generated files as a backup service. We will tell you what rule was hit and give you a route to appeal. Fair use never removes credits you have already paid for.
Renewal and cancellation
Monthly and annual plans renew automatically until cancelled. You can cancel at any time from the billing page; cancellation stops the next renewal and the current period runs to its end. We email a reminder at least 30 days before an annual renewal. Unused credits end with the period, and top-up credits keep their own 12-month expiry.
Nothing here removes a statutory right to a remedy, including where the service is not delivered as described. Refunds for failed generations are automatic; refunds for a change of mind follow the refund policy.
Governing law
These terms are governed by the laws of the Hong Kong Special Administrative Region. The courts of Hong Kong have exclusive jurisdiction, except that a consumer keeps any right to bring a claim in their own local courts where the law gives them one.
Contact
Support runs through the contact page. Write from the address on your account so we can match the message to your workspace; every message is read.