Questions before you buy.

Because a track's cost depends on its length, stems and tier; credits make that visible before you confirm. Credits then stay fixed across model updates.

Yes. Prices are in USD today. A CNY price list with the same credits and the same credit costs is prepared and will be switched on later; when it launches you will pay with Alipay or WeChat Pay through our payment provider, and a Chinese VAT invoice will be issued on request. The credit balance behaves the same way: one cycle of rollover, capped at twice the monthly quota.

We do not publish model or vendor details. What matters for your rights is the licence tier you bought and the identification code attached to the file, and both are recorded at payment.

Yes, for one cycle. Unused plan credits carry into the next billing cycle, but you can never carry more than one month's quota — so your balance tops out at twice the monthly figure. Older credits are spent first, and anything above that ceiling lapses at the roll. Relay-pack credits run for 12 months from purchase.

Generation pauses at zero credits — nothing is billed silently and no request can push a balance past its quota. Add a relay pack and the same key starts working again immediately.

Credits expire after 12 months without activity — no sign-in, no generation, no top-up. We email you 30 days before that happens, and any credit that lapses can be restored once, within 30 days of the expiry, by writing in. Relay-pack credits also run on their own 12-month clock from purchase.

Yes. Separate logins are fine — a work and a personal account, for example. What stays per person is the welcome credit and the relay purchase allowance, so a second login does not reset those. If several logins share one card, declare them as a household and we will treat them as one billing entity instead of flagging them.

All unused credits end with your final billing cycle — plan credits, anything rolled into them, and any relay-pack credits still on the balance. If you plan to come back, spend them before the cycle closes.

Yes. Relay packs are one-off purchases in the same USD price list and do not count toward your monthly quota cycle. They are available while a plan is active, limited to three purchases in any twelve-month period, and cannot be transferred to another account or exchanged for cash. A pack refunded in full before any of it is used gives its slot back; a pack that has already been drawn on keeps its slot.

They stay in your library for 30 days, downloadable at no extra cost. After 30 days they are deleted automatically; download anything you want to keep before then.

Only with their permission. Uploading a photo of a public figure, a child without a guardian's consent, or anyone who has not agreed is not allowed, and likeness generations are labelled as AI-made.

No. This is a subscription with a credit balance, not a checkout: pressing Generate draws credits from the balance you already bought, and no order is created. The only time we ask anything is when a single render would take you below zero — then you can buy a relay pack, or cancel, and nothing is charged.

Twice, at most: once when you create an account, and once the first time you upload a photo of a person. Picking a commercial plan counts as accepting the commercial terms — there is no extra tick. After that we only speak up if the terms materially change, or a risky upload appears.

No. You accept the declaration once per version of our terms and it stays valid for your account, but each asset records which declaration covered it — so if you upload a new face, or something looks risky, we ask you to confirm again. Change the terms and we ask once more.

Three gates before a likeness is generated: one face per upload, an age check that stops anything under 16 without a guardian's declaration, and a declaration that you own the photo or have written permission. Prompts naming public figures or asking for deceptive use are blocked. Outputs carry an AI-made label, and every draft expires after 30 days — 7 days for anything involving a minor. If something slips through, the takedown form hides it automatically.

To the buyer, recorded against the file's identification code — so a client can prove rights without contacting you.

Credits return automatically and polling costs nothing. A task that never reaches a terminal state is refunded too.

Yes, on request at generate time. Stems arrive as separate files with the same task id, so you can replace just one layer.

We do not use your briefs to train models of our own. Upstream providers process a brief only to produce the take you asked for.

WAV for masters and MP3 for review copies. Downloads require the signed-in account that made the take.

Yes — each key has its own allowance on the generation endpoint, and polling has a higher one.